E-Commerce Operations &Fulfillment Services
Professional 3PL warehouse services for e-commerce companies engaged in online sales. 50K+ monthly order capacity managing all your operations from inventory to cargo delivery. Focus on growing your business!
Comprehensive E-Commerce Fulfillment Services
We offer professional solutions at every stage of your e-commerce operations, from warehousing to cargo delivery. In our Istanbul-based facilities, we serve with modern technology.
3PL Warehouse Management & Inventory Tracking
We store your products safely in our modern Istanbul facilities and provide real-time inventory tracking with our WMS (Warehouse Management System). We perform automatic stock updates with API integration with your e-commerce platform.
- Real-time inventory tracking with WMS system
- E-commerce platform integration (Ticimax, İdeasoft, Shopify)
- FIFO stock rotation and expiry date tracking
- Barcode/QR code-based product tracking system
- Temperature-controlled storage areas
- Automatic minimum stock alert system
- Daily inventory reporting and analysis
Order Fulfillment & Packaging
We prepare your e-commerce orders within 24 hours and elevate the customer experience to the next level with custom packaging for your brand. We offer gift packaging and promotional product insertion services for special occasions.
- 24-hour order preparation guarantee
- Custom packaging design and application for your brand
- Gift packaging and promotional product insertion
- Multi-channel order management
- Quality control and photo-verified approval system
- Bulk order processing capacity
- B2B and B2C order support
Cargo Integration & Cost Optimization
Thanks to our system integrated with 15+ cargo companies, we automatically determine the most suitable and economical cargo options for your orders. We reduce your shipping costs by up to 30%.
- Automatic integration with 15+ cargo companies
- AI-powered optimal cargo selection
- 30% cost advantage with bulk cargo agreements
- Real-time cargo tracking system
- SLA-guaranteed delivery times
- Cargo insurance and damage tracking
- Detailed cargo cost analysis
Return Management & Customer Service
We professionally manage your return processes, which are critical in e-commerce. We perform quality checks on returned products and add resalable items back to stock. We minimize your return costs while maintaining customer satisfaction.
- 7-day return processing guarantee
- Product quality control and categorization
- Return reason analysis and reporting
- Customer communication and updates
- Restocking of resalable products
- Return cost optimization
- Return trend analysis and recommendations
Benefits We Provide to Our Clients
We take your business to the next level with operational excellence and a customer-focused approach.
Speed & Efficiency
We process your orders the same day and deliver them to cargo within 24 hours.
Reliability
We provide a 99.5% accuracy rate with our ISO-certified processes and experienced team.
Cost Optimization
We increase your profitability by reducing operational costs by up to 30%.
End-to-End Management
We manage all processes from storage to delivery from a single point.
Our Operations Process
Order Receipt
Orders from your e-commerce platform are automatically transferred to our system.
Inventory Check
Real-time inventory check is performed and the order is confirmed.
Order Preparation
Our professional team prepares the order quickly and accurately.
Quality Control
A final quality check is performed and approved before packaging.
Packaging & Labeling
Products are professionally packaged and cargo labels are applied.
Cargo Delivery
The most suitable cargo company is selected, the product is delivered, and the tracking number is shared.
Technology Integrations
We maximize operational efficiency with our modern technology infrastructure and integration capabilities.
Inventory Tracking System
Real-time inventory tracking, automatic alerts and detailed reporting
Automation Systems
Order processing automation and intelligent process management
Cargo Integration
Multi-carrier integration and cost optimization
Security Measures
- 24/7 security camera system
- Fire detection and suppression system
- Access control systems
- Insurance coverage and assurance
Quality Standards
- ISO 9001 Quality Management System
- Continuous quality control processes
- Performance measurements and reporting
- Customer satisfaction tracking
Time to Professionalize Your E-Commerce Operations
Trusted by 100+ e-commerce companies Reduce your operational costs by up to 40% and increase customer satisfaction with MKN GROUP. First month free trial
Frequently Asked Questions
How is integration achieved with my e-commerce platform?
We provide API integration with all popular e-commerce platforms such as Ticimax, İdeasoft, Shopify, WooCommerce, and Magento. Orders are automatically transferred to our system and inventory updates are made in real time. The integration process takes 2-3 business days.
What are the minimum order volume and contract duration?
We start working with a minimum monthly volume of 200 orders. The contract duration is 6 months, after which you can exit with 1 month's notice. Custom pricing can be arranged for lower volumes.
How does the warehouse management system (WMS) work?
With our modern WMS system, the movements, stock levels, and expiry dates of your products are tracked in real time. With a dashboard custom-built for you, you can view your stock status 24/7 and access reports.
Which cargo companies do you work with?
We have agreements with PTT, MNG, Yurtiçi, Aras, UPS, Sürat, HepsiJet and 10+ cargo companies. Our system automatically selects the most suitable shipping company, saving up to 30% in shipping costs.
How are return processes managed?
Returned products are processed within 48 hours, pass quality control, and their status is reported to you. Resalable products are restocked and defective products are listed in a separate category. The entire process is reported to you.
Is custom packaging and brand identity application done?
Yes, we offer services such as custom packaging design, logo printing, and promotional brochure insertion. Gift packaging, special day themes, and additional services that strengthen the brand experience are available.
How is pricing calculated?
Pricing is calculated based on warehouse space (m²), number of orders, cargo handling, and additional services. Instead of a fixed monthly cost, you pay for what you use. Discounted pricing is applied as volume increases.
How is support provided when capacity increases?
We provide flexible capacity during seasonal periods or growth situations. With additional staff and space allocation, we can scale up to 5,000 orders per day. We do capacity planning with advance notice.