Question 1

What services does MKN Group offer?

Accepted Answer

MKN Group offers cosmetic contract manufacturing, food supplement production, cleaning product manufacturing, packaging supply, e-commerce operations management, warehouse-cargo services, digital marketing and design services. We are with you throughout every process from production to marketing.

Question 2

Which regions do you serve?

Accepted Answer

We serve throughout Turkey. Our factory is located in Istanbul, and we can make safe deliveries across all of Turkey through our cargo network. We can also reach international markets through our export services.

Question 3

What are the minimum order quantities?

Accepted Answer

Minimum order quantities vary by product group. Generally 500-1000 units minimum for cosmetic products and 1000-2000 units for food supplements. Please contact us for detailed information.

Question 4

What quality standards do you apply in your production processes?

Accepted Answer

We manufacture in compliance with ISO 9001, ISO 22000, GMP (Good Manufacturing Practice) and HACCP standards. All our products are produced in our Ministry of Health-approved facility and pass quality control tests.

Question 5

What is your contract manufacturing process?

Accepted Answer

Our contract manufacturing process consists of: 1) Needs analysis and formulation, 2) Sample preparation and approval, 3) Packaging design, 4) Production planning, 5) Quality-controlled production, 6) Packaging and labeling, 7) Quality control tests, 8) Shipment. We stay in close communication with our customers at every stage.

Question 6

Do you offer custom formulation services?

Accepted Answer

Yes, we offer custom formulation services with our experienced R&D team. We can develop custom formulas for cosmetics, food supplements and cleaning products according to our customers' needs. The formulation development process takes 2-4 weeks.

Question 7

What are your production capacities?

Accepted Answer

Our daily production capacity varies by product type: 10,000 units per day for liquid cosmetics, 8,000 units for cream and ointment forms, and 15,000 units for food supplements. We can make special production planning for large orders.

Question 8

Do you offer packaging design services?

Accepted Answer

Yes, we offer packaging design, label design and brand identity creation services with our professional design team. We have 3D modeling and mockup preparation services using Adobe programs. The design process is completed in 5-10 business days.

Question 9

What packaging materials do you use?

Accepted Answer

We offer a wide range of packaging: glass bottles, plastic bottles (PET, HDPE), airless pumps, cream jars, tube packaging, dropper bottles, spray packages and custom form packaging. All our packaging is food-grade and compliant with cosmetic standards.

Question 10

Can I request packaging samples?

Accepted Answer

Of course! We can send samples of your chosen packaging types free of charge. You can review packaging samples by filling out our sample request form or by contacting us directly.

Question 11

What are the delivery times?

Accepted Answer

Delivery times vary by product type and order quantity: In-stock products are delivered in 1-3 business days, contract manufacturing orders in 10-20 business days, and orders requiring special formulation in 15-25 business days. An accelerated production option is available for urgent orders.

Question 12

How are shipping costs calculated?

Accepted Answer

Shipping costs are calculated based on order weight, volume and delivery address. Shipping is free throughout Turkey for orders over 500 TL. Additional charges may apply for products requiring special packaging or cold chain.

Question 13

Do you ship internationally?

Accepted Answer

Yes, we have international cargo and export services. We have regular shipments to EU countries, the Middle East and Balkan countries. Required documents and certificates for export are prepared by us.

Question 14

What are your digital marketing services?

Accepted Answer

We offer social media management, Google Ads, Facebook Ads, Instagram Ads, SEO optimization, influencer marketing, content production, e-commerce store setup and management services. We plan and implement your marketing strategy from A to Z.

Question 15

Do you set up e-commerce stores?

Accepted Answer

Yes, we provide store setup and management services on marketplaces such as Trendyol, Hepsiburada, Amazon, and N11. We also offer custom e-commerce solutions for your own website. We also have product photography and catalog preparation services.

Question 16

What are your payment options?

Accepted Answer

We have cash, credit card, bank transfer, check and deferred payment options. We offer 30-60-90 day deferred payment terms for corporate customers. We also accept card payments via POS terminal.

Question 17

How does the invoicing process work?

Accepted Answer

We use e-invoice and e-archive invoice systems. Invoices are issued on the same day after the order is delivered. Special invoicing options are available for our corporate customers.

Question 18

What is your return and exchange policy?

Accepted Answer

Returns are accepted within 14 days in case of product defect or damage. Returns are not accepted for custom-made products. After the returned products are inspected, a refund or new product shipment is made.

Frequently Asked Questions

Categories

All Questions

General Questions

Production Services

Packaging & Design

Logistics & Delivery

Marketing & E-commerce

Financial & Legal

General Questions

Couldn't Find Your Answer?

Phone

Email

Live Support